From the eBook - First edition.
1. Basic training : Organize your thoughts ; Analyze your audience ; Be clear and concise ; Keep it simple ; Accentuate the positive ; Avoid certain words ; Add a personal touch ; Tailor your content
2. Composition : Use correct formats ; Business letter formats ; Parts of a business letter ; Memorandums ; Digital correspondence ; International correspondence ; Salutations and closings ; Resumes and cover letters
3. Sample letters : Acknowledgments ; Adjustments ; Announcements ; Apologies ; Appointments ; Appreciation ; Collection ; Complaints ; Confirmations ; Credit ; Employees ; Follow-up ; Goodwill ; Guest speaker ; Haven't heard from you in a while ; Inquiries ; Instructions ; Introduction ; Invitations ; Motivational ; Orders ; Proposals ; Reassurance ; Recommendations ; Reference ; Refusal ; Reminders ; Reports ; Requests ; Reservations ; Sales ; Sympathy ; Thank you ; Transmittals ; Welcome
4. Grammar : Parts of speech ; Sentences ; Punctuation ; Capitalization ; Spelling.
From the Electronic Resource - First edition.
Parts of a business letter
Electronic correspondence
International correspondence
Resumes and cover letters
Haven't heard from you in a while