Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior
(Book)

Book Cover
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Published
New York : McGraw-Hill, [2013].
Edition
Second Edition.
Physical Desc
xix, 275 pages : illustrations ; 23 cm.
Status
Northwest Reno Library - Adult Nonfiction
302 PATTER 2013
1 available

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More Details

Published
New York : McGraw-Hill, [2013].
Format
Book
Edition
Second Edition.
Language
English

Notes

General Note
"First edition published as Crucial confrontations"--Title page.
Bibliography
Includes bibliographical references (pages 265-266) and index.
Description
Furnishes a selection of tools to help resolve controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in whatorder, and how to motivate people without threats.

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Citations

APA Citation, 7th Edition (style guide)

Patterson, K., Grenny, J., McMillan, R., Switzler, A., & Maxfield, D. G. (2013). Crucial accountability: tools for resolving violated expectations, broken commitments, and bad behavior (Second Edition.). McGraw-Hill.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Kerry Patterson et al.. 2013. Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior. McGraw-Hill.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Kerry Patterson et al.. Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior McGraw-Hill, 2013.

MLA Citation, 9th Edition (style guide)

Patterson, Kerry, et al. Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior Second Edition., McGraw-Hill, 2013.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

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