Upstream : the quest to solve problems before they happen
(Book)
Author
Published
New York : Avid Reader Press, 2020.
Edition
First Avid Reader Press hardcover edition.
Physical Desc
ix, 308 pages : illustrations ; 22 cm
Status
Downtown Reno Library - Adult Nonfiction
658.403 HEATH 2020
1 available
658.403 HEATH 2020
1 available
In Processing - Adult Nonfiction
658.403 HEATH 2020
1 available
658.403 HEATH 2020
1 available
Description
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Copies
Location | Call Number | Status |
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Downtown Reno Library - Adult Nonfiction | 658.403 HEATH 2020 | On Shelf |
In Processing - Adult Nonfiction | 658.403 HEATH 2020 | On Shelf |
More Details
Published
New York : Avid Reader Press, 2020.
Format
Book
Edition
First Avid Reader Press hardcover edition.
Language
English
Notes
Bibliography
Includes bibliographical references (pages 253-298) and index.
Description
So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention?Upstream probes the psychological forces that push us downstream&;including &;problem blindness,&; which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out&;as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation&;s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge&;and forward-deploying its ambulances to stand by in those areas.Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we&;ve forgotten that we can fix them?
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Citations
APA Citation, 7th Edition (style guide)
Heath, D. (2020). Upstream: the quest to solve problems before they happen (First Avid Reader Press hardcover edition.). Avid Reader Press.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Heath, Dan, 1973-. 2020. Upstream: The Quest to Solve Problems Before They Happen. Avid Reader Press.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Heath, Dan, 1973-. Upstream: The Quest to Solve Problems Before They Happen Avid Reader Press, 2020.
MLA Citation, 9th Edition (style guide)Heath, Dan. Upstream: The Quest to Solve Problems Before They Happen First Avid Reader Press hardcover edition., Avid Reader Press, 2020.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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