Includes bibliographical references (p. [189]-191) and index.

We all know employees who are insensitive to their colleagues: Let's face it every office has workers who are flat-out rude, selfish, uncivil, mean-spirited, and who really don't seem to care about whom they step on. They're the kind of people who make you exclaim, "What an asshole!" This groundbreaking audiobook is more than just a reflection on the issue of social friction among corporate colleagues. Dr. Sutton sheds analytical light on how this ongoing problem ruins morale, lowers productivity, and can devastate a company's culture. Sutton not only confronts this issue directly, but also provides extensive strategies and insights into how your company can pinpoint and eliminate this problem. In the end you will ask yourself, "Am I part of the problem ... or part of the solution?"