Washoe County Library System

"Do you ever think you're the only one making any sense? Or tried to reason with your partner with disastrous results? Do long, rambling answers drive you crazy? Or does your colleague's abrasive manner rub you the wrong way? You are not alone. After a disastrous meeting with a highly successful entrepreneur, who was genuinely convinced he was 'surrounded by idiots', communication expert and bestselling author, Thomas Erikson dedicated himself to...

In Haley's high school there are two boys named Martin Nathaniel Munroe II (cousins), and one of them has started a text conversation with her, which becomes an all-consuming exchange between two people who see themselves as outsiders, but the only trouble is that Haley really does not know which Martin she is talking to, and actually meeting face-to-face may lead to an epic meltdown.

"We all know people who seem capable of connecting with almost anyone. They are the ones we turn to for advice, the ones who ask deep questions but also seem to hear what we are trying to say. What do they know about conversation that makes them so special? And what can they tell us about how communication really works? Supercommunicators, Charles Duhigg argues, understand--some by intuition, some by hard-won experience--that there is a science to...

"A guide to handling difficult conversations calmly and gracefully. The author shows readers how to defuse verbal attacks, maintain one's composure in stressful situations, and deal with difficult people without becoming one"-- "Want to know how to speak up instead of shut down, face challenges head-on instead of run the other way, and keep your cool even when others don’t? Talking on Eggshells shows you how. This inspiring book shares everyday...

"Mariano Sigman gives account of the fabulous potential words have for reinterpreting our own history and thus change our emotional experience: what we do and what we don't do, what we feel and who we are, in order to look for the best versions of ourselves. Although we have devices that allow us to speak with thousands of people in the remotest locations simultaneously, dialogue seems to have lost its power at the same time. We discard it as useless...