Includes bibliographical references (pages 319-325) and index.

"A guide to handling difficult conversations calmly and gracefully. The author shows readers how to defuse verbal attacks, maintain one's composure in stressful situations, and deal with difficult people without becoming one"--,Provided by publisher.

"Want to know how to speak up instead of shut down, face challenges head-on instead of run the other way, and keep your cool even when others don’t? Talking on Eggshells shows you how. This inspiring book shares everyday character-building situations and offers examples of what to say and not to say so you’ll never be tongue-tied or tongue-twisted again. Sam Horn’s relatable, real-life stories and energizing, instantly usable insights will help you think on your feet, reduce stress, and deal more proactively and diplomatically with bosses, coworkers, customers, friends, family members, partners, children, even that date who just ghosted you. You’ll love this go-to guide for clearly communicating what you want and need to get the results you desire and deserve."--,Provided by Amazon.