Washoe County Library System

"Everyone has a "schmuck" in their office--a difficult, disruptive person who upsets the workplace, confuses their co-workers and causes concern. No one is safe from a schmuck. They come in many sizes and shapes, such as: - Narcissus--the self-centered, condescending, attention-seeking peacock who tramples on others - The Flytrap--the bringer of chaos who can flip from angry to happy in an instant creating an office maelstrom - The Bean Counter--the...

Shows readers the steps to the fundamental social skills of accepting "no" and disagreeing appropriately. When RJ learns to use these skills the right way, he finds that rewards come his way, instead of arguments.

Miles learns how to deal with his anger when little brother Max breaks his toy airplane.